1. Ownership and authority
Own the equipment or hold provable valid authority. Stolen, disputed or restricted assets may not be listed without required disclosure and consent.
2. Registration and licensing
Maintain registrations, licences, permits and operating cards where required. Submitted registration data is ordinary business information unless a specific verification badge is displayed.
3. Listing accuracy and availability
Keep category, model, images, condition, location, price, accessories and availability current and disclose defects and limits. Pause a listing when fulfilment is unavailable.
4. Pricing, commission and tax
The current commission is 10%, Provider-paid under the Request snapshot; 20% is draft and not active. Providers remain responsible for their taxes and may not reprice historical Requests.
5. Acceptance and fulfilment
Accept only when able to perform at the stated time, location and conditions. Confirm handover and completion truthfully and do not evade platform controls.
6. Maintenance, safety and inspection
Equipment must be maintained, safe and fit for the represented purpose, with required instructions, warnings, records, reasonable inspection and condition documentation.
7. Transport and breakdown
Clarify transport, loading, unloading, fuel and consumables. Report delay or breakdown and take safe repair or agreed replacement action.
8. Drivers and operators
A supplied Driver or Operator must be qualified, licensed where required, fit and safety-compliant. Credential sharing or unauthorized operation is prohibited.
9. Insurance, incidents and damage
Maintain required insurance and notify the insurer and authorities of accidents, injury or theft. Damage responsibility follows cause, evidence, agreement and law, not an automatic assumption.
10. Cancellation and unavailability
Do not cancel an accepted Request without legitimate reason and prompt notice. If equipment is unavailable before commencement, cooperate in addressing undelivered-service amounts and Customer rights.
11. Payment and settlement
A Heavyar record is not payout proof. Tap Marketplace or Split is not enabled or verified. Never request Customer card data or CVV or claim receipt before actual settlement.
12. Conduct and suspension
Fraud, forgery, manipulated ratings, infringing content and data sales are prohibited. Listings or accounts may be proportionately restricted for risk, violation or investigation.
Contact and complaints
Contact Heavyar Support at heavyar.official@gmail.com. Do not send passwords or full payment-card details.